Frequently Asked Questions
Please read our FAQ before sending us a message.
Our delivery charges are included with the quoted prices on the website.
This however applies only to customers located in our delivery areas.
Click here to see our shipping zones.
- Cash on delivery.
- Lipa na mpesa on delivery via our Till Number 5385759.
Maximum of one hour depending on your location and the weather. Our delivery agent will call you before delivery for the exact time of delivery.
Your data on the website is encrypted with our secured SSL certificate.
This means that your information is kept private when it’s sent to this site.
Once you successfully place your order:
- An invoice will be sent to the email you put on the order form with the registration and login details to your account.
- A second email will also be sent to you with your order details. If you do not receive any of these emails, kindly check your spam box and mark our emails as not spam. We communicate with our customers via firstname.lastname@example.org.
- We will call you upon receiving your order to confirm your order details, location and delivery information.
Every successful order is followed by an invoice as proof of the order made.
The invoice will be sent to your email, it has a unique order number you will use a reference in case of any complaints.
Send us an email